A faster and easier way to claim

Our new online claims system makes claiming for everyday healthcare costs quicker and easier than ever before. Employees simply follow 4 quick and easy steps to arrange for their valid receipt-based claims to be paid into their bank account within 24 hours*. What’s more they won’t have to rely on the postal system, as with paper-based claims.

As an award-winning provider of health cash plans, we’re very proud of our claims record. In 2014 we paid 97.4% of all claims, 93% of which were paid within 2 working days. These included payments for benefits including dental, optical and physiotherapy.

We’ve made this big investment to help maintain our exceptional levels of customer service, as we process more and more claims and enjoy unprecedented growth with membership numbers reaching record highs.

Constantly innovating and listening to what you and our members want, we’re passionate about improving our products and services for the benefit of everyone. We’re therefore very proud of our new online claiming service that makes claiming easier, faster and as hassle-free as possible.

*Claims may take longer if submitted in the evening or at weekends.


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