Sign up to our daily newsletters
Read the latest magazine issue
View the newest industry guide
M&S reveals L&D focus in latest annual report
Published: by

marksspencerThe major British retailer has revealed its focus on learning and development over the last 12 months for its 81,000 employees worldwide.

In its latest annual report, Marks & Spencer (M&S) tells of the success of its flagship training programme, ‘Lead to Succeed’, which now includes new international and multi-channel modules. The organisation has also better aligned management programmes to ensure future leaders develop the right skills to support M&S’ growth plan.

M&S also rolled out a comprehensive training package which involved almost 90,000 hours of store training. Initially based in the M&S Food Halls, the training focused on enhancing product knowledge, as well as the specialist skills required for new departments.

Despite a challenging environment, M&S revealed improving employee engagement scores, with employees giving a positive score of 75%. The company feels this is, in part, due to its work to drive engagement through its communication channels, such as new initiative ‘The BIG Idea’. This is where a director challenges employees to think of improved ways of working. The survey received more than 2,000 responses for each quarterly question.

The report states: “We employ over 81,000 people around the world and throughout the year we worked hard to equip them with the skills to drive our business forward. New initiatives have boosted engagement and helped employees better understand the crucial role they play in delivering our great products and service.”



| Comments (0)| Comment
Related Stories
Developing Gen Y leaders
M&S worker given suspended sentence after spending £11,000 of company money
M&S worker given suspended sentence after spending £11,000 of company money
A Marks and Spencer employee has been given a 12 months suspended sentence for two years after spending more than £11,000 of company more ›
Free tattoo lessons for the jobless
Free tattoo lessons for the jobless
A six-hour course to learn tattoo design is being offered to unemployed citizens to help them develop the appropriate skills for becoming ‘job-ready’ more ›
5 top tips to Systems Psychodynamic Coaching
Putting staff through training 'not enough'
Putting staff through training 'not enough'
Simply training staff without regular, structured follow up is not enough and will see employees losing the knowledge they have more ›
Why you need mentor coaching and coaching supervision
5 Tips for Monkey Management
Tesco poaches M&S CFO
Tesco poaches M&S CFO
M&S Chief Executive Marc Bolland faced a further blow following this week’s shareholder backlash, as Chief Financial Officer Alan Stewart announced his departure from the troubled company to join more ›